FAQ

What are your hours?

HotLeathers.com customer service is available Monday through Friday 9:00am to 4:00pm ET. You can reach us by phone during those hours at: 1-800-468-9989

How long will it take to receive my order?

We ship all orders in to 2 to 6 business days of receiving your order. On average most domestic orders take 3-10 business days for delivery.* *Due to the latest information about the Coronavirus we are limiting our warehouse staff and hours to keep everyone safe. Therefore we are extending our shipment times to 3 to 6 business days. Thank you for your understanding.

How do I return or exchange items?

We offer an easy self service online return / exchange portal: Click Here.

For more info on our return policy including which items can not be returned, as well as details about our Unlimited Free Returns for Store Credit and Exchange program, Click Here.

Re:Do offers unlimited free exchange labels and returns for store credit. For those who decide to return their item for a refund back to their original method of payment or did not choose to purchase the benefit on their orders can still use Re:do to process their returns and purchase their return label at a deeply discounted rate.

Do you ship internationally?

Yes. Orders sent internationally via UPS usually take an extra 3-10 days for delivery. HOT LEATHERS is not responsible for duties, brokerage fees or any additional charges incurred during shipment. All orders will have shipping totals determined by your location and combined product weights.

International Returns & Exchanges?

ALL INTERNATIONAL SALES ARE FINAL. Our Return and Exchange policy does not apply to International Orders.

We DO NOT offer returns or exchanges on orders shipped outside of the USA. If you have a problem with your order, please reach out to our customer service team at +1-860-647-0880.

Can you combine discounts?

No. Our site only allows one coupon code per order. Coupon codes can not be combined with any Buy x Get x promotions. Please feel free to call us if you have any discounting questions: 1-800-468-9989

What Is Your Store Credit/Gift Card Policy?

Gift Cards and Store Credit do not expire and cannot be refunded for cash.

If you choose Store Credit as your form of refund, you will receive a Gift Card code that can be used a method of payment on your next order. Any refund requested on an order placed using a gift card (including where it is used as store credit) as the payment method, can only be refunded back to that gift card.

What shipping method do you use?

We use UPS and USPS.

Do you have a minimum order amount?

Our minimum order amount is $19.95.

Do you allow returns and exchanges?

Click here and your browser will direct you to our return center.
Its fast, simple and easy.

• 1. Enter your order # and the postal code where the order was shipped.
• 2. Select the item or items you will be returning.
• 3. Provide a reason from the drop down menu.
• 4. Print the label and drop it off at your local UPS center.

Once the package is received, we will either charge you the amount of $9.95 for the return label if an exchange is requested or we will deduct it from your return if you are requesting a refund or store credit. If you would prefer to return your package without printing our $9.95 return label, you can call us at 1-800-468-9989 to being your manual return.

If you need a copy of the return form, please Click Here

90 Day Warranty

HotLeathers.com, Inc. warranties all merchandise free from manufacturer's defects for 90 days from date of receipt of goods. We will repair or replace defective merchandise if product is in new condition, unused, and if replacement is available. Warranty repairs include free one way shipping. Warranty does not imply refund.

Can I make a purchase by phone, mail, or fax?

Yes. You may call to place an order over the phone at 1-800-468-9989 or (860) 647-0880 - 8:00 a.m. - 4:30 p.m. (Eastern Standard Time) or fax in an order to (860) 647-0104

Do you charge Sales Tax?

Internet businesses are required to charge sales tax for the state in which they are located. Since we are located in Connecticut and South Dakota we are required by law to charge sales tax for all orders shipped to Connecticut or South Dakota. Sales tax does not apply to other states or international orders.

Do you have a catalog you could mail?

No - Because we are continually updating our website with new products we are not able to supply a printed catalog.

Is your website secure?

Yes, shopping on our website is 100% secure! HotLeathers.com uses Shopify to power our website. This ensures our customers can complete transactions with the assurance that no one can view your information. We regularly scan our website and maintain 100% PCI compliance.

Do you sell wholesale?

Yes. Please inquire about our wholesale program by clicking here.